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ONLY $6.99 SHIPPING ON ALL ORDERS*


You can trust Atkins and the science behind Atkins' bar and shake formulas. Our advanced clinical testing validates that only the stated Atkins Net CarbsTM will impact blood sugar. Why risk your hard-won progress with copycats that may actually raise your blood sugar and slow your weight loss, or even stop it altogether? Trust the leader – buy only Atkins products.

Customer Care

Shipping Information

Returns/Refunds

Privacy, Security and Email

Contact Us

Payment Methods

Pricing & Tax Information

 

Shipping Information

Standard Shipping

The Atkins™ Store ships most in stock orders to the United States within 2 business days of receipt. Order processing time will likely take longer during promotional periods.

Shipping options are provided at the time of check out.

Standard shipping rates are $6.99 on all orders and are sent UPS Ground. Next Day and 2nd Day shipping are available and will be calculated at time of checkout.

Orders can only be shipped within the United States (the 48 contiguous states plus Alaska and Hawaii).

Orders shipped to Alaska or Hawaii must be shipped by 2nd Day Air.

Orders shipped to APO's must be within the United States.

We do not ship to PO Boxes.

 

COOLSHIP Shipping

All orders sent via COOLSHIP are packed in an insulated container with a non-toxic liquid ice-pack. When you select COOLSHIP shipping your order maintains the best possible temperature during transit. Orders sent via COOLSHIP are shipped Monday through Wednesday, UPS 2nd Day Air to allow for uninterrupted transit. COOLSHIP rates include the cost of the cooler and the non-toxic liquid ice-pack. The COOLSHIP shipping option is available for all Atkins products where cold shipping is recommended. It can also be added at checkout if your cart includes items where COOLSHIP is recommended.

COOLSHIP is generally recommended from May through September, depending on the temperature at destination.

Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

 

OUTBOUND MAP - Days In Transit (UPS Ground)

 

Returns/Refunds

You may return your purchase within 30 days of purchase for a refund or replacement.

If you refuse an order for any reason, we can only offer you a refund if the order is returned to our warehouse in undamaged and resalable condition. Refunds will be issued for the cost of merchandise only and actual shipping costs will be deducted from the refund.

If a refund is requested, you will receive your credit within 7-10 business days.

Opened items can not be returned.

Privacy, Security and Email

This privacy and security policy is intended to assist you in understanding what information we gather about you when you visit this Web site, how we use that information, and the safeguards we have in place for the information.

The Atkins® Store collects personal information from visitors to its website on a voluntary basis; however, visitors are not required to give such information to access our website. Personal information may include, without limitation, name, address, phone number and e-mail address. The Atkins® Store uses visitors' personal information to assist in marketing products and services offered by its business partners, and to enhance the content of our website.

Our web server automatically collects the domain names (but not the e-mail addresses) of visitors to The Atkins® Store. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The Atkins® Store may contain links to other sites; however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to The Atkins® Store is subject to and protected by the Electronic Communications Privacy Act. We may, from time to time, share visitor information with third party business partners. The Atkins® Store maintains a private database on its web server for the storage of all such information.

Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, The Atkins® Store will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

The Atkins® Store reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to The Atkins® Store.

Security

Shopping at The Atkins® Store is safe and secure. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. To ensure protection of your credit card number and other personal information, The Atkins® Store uses DigiCert SSL encryption technology. Your credit card number is digitally scrambled to ensure that it is not read by unauthorized third parties. If you're still concerned about internet security, please contact our customer service department to submit your order by telephone.

Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during Checkout.

We also accept the PayPal pay method for purchases made within Atkins Store. Once you select the PayPal payment method, you will be asked to log into your PayPal account to complete the transaction. If you do not already have a PayPal account, you may set one up during the checkout process.

For your security, your billing name, address and zip code must match that of the credit card used for payment. The CVV security code must also be provided. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not match these criteria.

Pricing & Tax Information

All orders shipped to Illinois addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.